AI Sentiment Analysis
Analyze customer communications for sentiment and escalation triggers
❌ The Problem
- →Negative customer sentiment goes unnoticed until it's too late
- →Support and CS teams can't read every message
- →Frustrated customers escalate to churn
- →No systematic way to track sentiment over time
- →Urgent issues buried in high-volume support queues
✅ The Solution
- →Email/chat sentiment scoring with AI
- →Negative sentiment alerts to managers
- →Trend analysis over time per account
- →Auto-escalation to managers for urgent issues
- →Proactive outreach to unhappy customers
How It Works
Message Capture
Monitor emails, chats, and support tickets from Intercom, Zendesk, etc.
AI Analysis
OpenAI analyzes sentiment (positive, neutral, negative) and urgency
Sentiment Scoring
Assign sentiment score (-100 to +100) to each message and account
Alert Routing
Negative or urgent messages trigger Slack alerts to managers
Trend Tracking
Dashboard shows sentiment trends over time per account
Key Features
Works With
AI-powered sentiment analysis via OpenAI GPT models.
Perfect For
Customer Success
Monitor account health and prevent churn proactively
Support Teams
Prioritize urgent and negative tickets automatically
SaaS Companies
Track customer satisfaction at scale
Pricing
$3,400
One-time setup + configuration
Optional: $450/month ongoing maintenance
Includes model refinement, new channel integration, and support
Custom AI sentiment analysis setup for your channels
Integration with support, chat, and CRM tools
Alert rules and escalation workflows
30 days post-launch support and tuning
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