AI Sentiment Analysis
Analyze customer communications for sentiment and escalation triggers
❌ The Problem
- →Negative sentiment buried in high ticket volume
- →Upset customers not escalated quickly
- →No way to track sentiment trends
- →Support team can't prioritize by urgency
- →Customer frustration builds before action
✅ The Solution
- →Every message analyzed for sentiment
- →Negative sentiment triggers instant alerts
- →Trend tracking shows patterns over time
- →Auto-escalation to managers for critical cases
- →Address issues before they become churns
How It Works
Message Received
Customer communication arrives
AI Analysis
Sentiment scored (positive/neutral/negative)
Threshold Check
Negative sentiment flagged
Alert Sent
Notify appropriate team member
Trend Logged
Data aggregated for reporting
Key Features
Works With
Don't see your tool? We integrate with 100+ platforms.
Perfect For
Support Teams
Prioritizing tickets
CS Managers
Early warning on accounts
CX Leaders
Tracking sentiment trends
Pricing
$2,297
One-time setup + configuration
Optional: $300/month ongoing maintenance & optimization
Includes updates, new rules, performance monitoring, and support
Custom configuration tailored to your workflows
Integration with your existing tools
Testing, training, and documentation
30 days post-launch support
You Might Also Like
Churn Prediction & Alerts
Identify at-risk customers early with behavioral signals and triggers
KEY FEATURES:
- →Usage pattern monitoring
- →Health score calculation
- →Automatic alert routing
WORKS WITH:
Starting at
$1,997
Clay Personalization Engine
Generate personalized outreach at scale using Clay's AI research capabilities
KEY FEATURES:
- →Company research automation with Clay
- →AI-generated personalization snippets
- →Multi-channel outreach prep
WORKS WITH:
Starting at
$1,797
Customer Feedback Loop
Collect, categorize, and route customer feedback to the right teams
KEY FEATURES:
- →Multi-channel feedback capture
- →Sentiment analysis tagging
- →Auto-routing to product/support
WORKS WITH:
Starting at
$1,497