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Customer Feedback Loop

Collect, categorize, and route customer feedback to the right teams

❌ The Problem

  • Customer feedback scattered across channels
  • No systematic categorization
  • Product team misses valuable insights
  • Support issues not escalated properly
  • Trends discovered too late

✅ The Solution

  • Feedback captured from all channels
  • AI categorizes and tags automatically
  • Routes to right team based on type
  • Trend dashboard shows patterns
  • Close the loop with customers

How It Works

1

Feedback Received

From any channel

2

AI Analysis

Sentiment and category tagged

3

Auto-Route

Sent to appropriate team

4

Aggregate

Trends compiled in dashboard

5

Close Loop

Follow-up with customers

Key Features

Multi-channel capture
Sentiment analysis
Category tagging
Auto-routing rules
Trend dashboard
Feature request tracking
Bug report routing
Customer follow-up
Integration with roadmap tools
Response time tracking

Works With

Intercom
Zendesk
Freshdesk
Airtable
Productboard
Jira
Slack
Email

Don't see your tool? We integrate with 100+ platforms.

Perfect For

Product Teams

Customer-driven roadmap

Support Teams

Issue categorization

CS Teams

Customer voice advocacy

Pricing

$1,497

One-time setup + configuration

Optional: $300/month ongoing maintenance & optimization

Includes updates, new rules, performance monitoring, and support

Custom configuration tailored to your workflows

Integration with your existing tools

Testing, training, and documentation

30 days post-launch support

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