Customer Feedback Loop
Collect, categorize, and route customer feedback to the right teams
❌ The Problem
- →Customer feedback scattered across email, Slack, and support tickets
- →Product team misses critical feature requests
- →No centralized view of customer sentiment
- →Feedback doesn't make it to the right people
- →Trends and patterns go unnoticed
✅ The Solution
- →Multi-channel feedback capture (chat, email, surveys)
- →Sentiment analysis and auto-tagging
- →Auto-routing to product, support, or CS teams
- →Trend reporting dashboard with insights
- →Centralized feedback database for all teams
How It Works
Feedback Capture
Collect from Intercom, Zendesk, surveys, and Slack
AI Categorization
Sentiment analysis and auto-tagging by topic (bug, feature request, etc.)
Centralization
All feedback aggregated in Airtable or Notion
Auto-Routing
Route to product, engineering, or support based on category
Trend Reporting
Weekly digest of top themes and sentiment trends
Key Features
Works With
Don't see your tool? We integrate with 100+ platforms.
Perfect For
Product Teams
Collect and prioritize feature requests from customers
Customer Success
Monitor sentiment and address concerns proactively
Support Teams
Route and track customer issues efficiently
Pricing
$2,400
One-time setup + configuration
Optional: $300/month ongoing maintenance
Includes new channel integrations, tagging refinement, and support
Custom feedback capture and categorization setup
Integration with support, chat, and survey tools
Routing rules and dashboard setup
30 days post-launch support
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