Churn Prediction & Alerts
Identify at-risk customers early with behavioral signals and triggers
❌ The Problem
- →Customer churn catches teams by surprise
- →No early warning system for at-risk accounts
- →Usage drops and negative signals go unnoticed
- →CSMs react too late to save accounts
- →No standardized intervention process
✅ The Solution
- →Usage pattern monitoring and anomaly detection
- →Health score calculation with multiple signals
- →Automatic alert routing to CSMs and managers
- →Intervention playbook triggers for at-risk accounts
- →Proactive retention campaigns before churn
How It Works
Data Collection
Track usage, support tickets, NPS, engagement, and product adoption
Health Score Calculation
Weighted algorithm calculates customer health score (0-100)
Risk Detection
Identify accounts with declining health or sudden usage drops
Alert Routing
Slack/email alerts sent to CSM when account enters at-risk status
Playbook Trigger
Automated intervention tasks created based on risk level
Key Features
Works With
Don't see your tool? We integrate with 100+ platforms.
Perfect For
SaaS Companies
Reduce churn with early intervention on at-risk accounts
Customer Success Teams
Proactively identify and save at-risk customers
Product Teams
Understand usage patterns that lead to churn
Pricing
$2,900
One-time setup + configuration
Optional: $400/month ongoing maintenance
Includes model refinement, new signal integration, and support
Custom health score model for your product
Integration with usage, support, and CRM data
Alert setup and intervention playbooks
30 days post-launch support and tuning
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