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Sales-to-CS Handoff

Seamlessly transition accounts from sales to customer success teams

❌ The Problem

  • Context lost between sales and CS handoff
  • Customers repeat themselves to new contacts
  • Handoffs delayed, leaving customers in limbo
  • No standard process across account types
  • Important details fall through the cracks

✅ The Solution

  • Automated handoff triggered at deal close
  • Full context transferred to CS team
  • Introduction emails sent automatically
  • Kickoff meetings scheduled seamlessly
  • Customers feel cared for from day one

How It Works

1

Deal Closes

Handoff workflow triggered

2

Context Package

Key deal info compiled

3

CS Notified

Assignment with full context

4

Intro Email

Customer introduced to CS

5

Kickoff Scheduled

Meeting booked automatically

Key Features

Automated handoff triggers
Deal context compilation
CS team assignment rules
Introduction email sequences
Kickoff meeting scheduling
Stakeholder mapping transfer
Success criteria handoff
Communication history access
Risk flag inheritance
Handoff completion tracking

Works With

Salesforce
HubSpot
Gainsight
ChurnZero
Slack
Gmail
Calendly
Notion

Don't see your tool? We integrate with 100+ platforms.

Perfect For

B2B SaaS

Complex enterprise handoffs

Professional Services

Project team transitions

Managed Services

Seamless customer experience

Pricing

$1,797

One-time setup + configuration

Optional: $300/month ongoing maintenance & optimization

Includes updates, new rules, performance monitoring, and support

Custom configuration tailored to your workflows

Integration with your existing tools

Testing, training, and documentation

30 days post-launch support

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